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Aloft Playa Del Carmen | Hotel in Playa del Carmen

| 9.0 (531 Reviews) |  1 Bathroom
Downtown Hotel | Aloft Playa Del Carmen

Hotel in Downtown, Playa del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite.
Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site.

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Calle 34 Norte Manzana 100 Lote 3, Playa del Carmen, 77536, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Fee for buffet breakfast: approximately mxn 300 for adults and mxn 150 for children covered self parking fee: mxn 200 per day pet deposit: mxn 2000 per stay pet fee: mxn 25 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of mxn 25 per pet, per night, plus a deposit of mxn 2000 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Raul
Aug 4, 2025 05:36:35 PM
Review Score:   4
Summary: Where to start: we arrived 1 AM to the lobby by 34th street. Nobody was there, only to discover the real lobby is 1 floor up across a little plaza. There were no signs alerting guests. We arrived to a room with towels so old that were threads. The morning after, as we were rushing to an appointment, we discovered the safety box had no batteries. We had to wait 15 minutes and 2 phone call later for a lady to come and discover the box was not working. I had to stuff all my belongings in my back pack. They gave us a new room later on ( Jesus the front desk man was with a “ I don’t care” attitude). We had to go back, re-pack and move 2 doors down. The new room had a faulty safety box, cracked floor with exposed nails. That night we ate in the room and some crumbles fell to the floor. I picked as many as I could and used my hand to group them at the edge of the hall ( to avoid stepping on them in the middle of the night). Said crumbles stayed untouched after the room was “cleaned” the following day. Seems Aimbridge Latam Bajo ( operator of the hotel) is in the need of a good manager with a basic checklist for hospitality.
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FAQ's

Is this Aloft Playa Del Carmen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Aloft Playa Del Carmen have a swimming pool?

Yes, this Aloft Playa Del Carmen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft Playa Del Carmen?

Best-rates for the Aloft Playa Del Carmen starts from $114 per night with includes View, Balcony/Terrace, Accessibility, Parking, Wellness Facilities, Restaurant, Guest Services, Breakfast, Child Friendly, Internet, Kitchen, Air Conditioner, TV, Wheelchair Accessible, Security/Safety, Laundry, Pool, Business Services, Bedding/Linens, Bar, Toiletries with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Aloft Playa Del Carmen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft Playa Del Carmen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft Playa Del Carmen is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft Playa Del Carmen?

Based on the information reported by the owner or manager, the Aloft Playa Del Carmen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft Playa Del Carmen?

Based on the information reported by the owner or manager, details for the cancellation policy for the Aloft Playa Del Carmen are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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