BOK21 - Hotel en Cancun | Hotel in Cancún

| 8.3 (862 Reviews) |  3 Bathrooms  12 Guests
Downtown Cancun Hotel | BOK21 - Hotel en Cancun

Hotel in Downtown Cancun, Cancún

Well situated in the center of Cancún, BOK21 - Hotel en Cancun provides free WiFi throughout the property, a terrace and free private parking for guests who drive. This 3-star hotel offers room service and a 24-hour front desk. Some units at the property feature a balcony with a city view. Popular points of interest near the hotel include Cancun Government Palace, Cancun Bus Station and Cristo Rey Church. Cancún International Airport is 10 miles away, and the property offers a paid airport shuttle service.

BOK21 - Hotel en Cancun is located in Cancún.

This 42 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Designated Smoking Area, and several others. This is a 3 star rated property and has over 862 reviews with the average score of 8.3 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 42 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This BOK21 - Hotel en Cancun in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “BOK21 - Hotel en Cancun”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more
 
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22, Cancún, 77500, Mexico

Amenities

Air Conditioner
Parking
Designated Smoking Area
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Fireplace/Heating
Guest Services
Child Friendly
Internet

Facility Overview

Parking
  • Free parking
  • Parking on site
  • Private Parking
  • Parking
General
  • Non-smoking rooms
  • Family rooms
  • Safe
  • Wifi in all areas
  • Designated smoking area
  • Heating
  • Air conditioning
Guest Services
  • 24-hour front desk
  • Fax/Photocopying
  • Daily housekeeping
  • Room service
  • Tour desk
  • Airport shuttle
  • Private check-in/out
  • Concierge
  • Airport shuttle (additional charge)
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Terrace
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • 24-hour security
  • CCTV in common areas
  • Key card access
  • Fire extinguishers
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Cashless payment available
Transportation/Shuttle
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
A surcharge of mxn 200 per person, per day, applies for each additional guest you wish to add to your booking.

Reviews

Value for money:
8.29
Location:
8.18
Staff:
8.54
Facilities:
7.79
Comfort:
8.4
Cleanliness:
8.26
John
Sep 17, 2025 07:00:00 AM
Review Score:   5
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: No breakfast. Everything was acceptable except the staff.
Negative: The staff. By accident we paid for the night twice. I paid via Booking.com and my wife paid seperately by cash by accident. That's called the right hand not knowing what the left hand is doing. Suddenly they were looking for a way to get rid of us before we realized our mistake. We didn't realize it either until after we had been told they did not have a room for a second night which we found strange as the hotel did not appear to have many peopls staying in it. Obviously we went on our way but I imagine they probably pocketed the overpayment. Please check your records if you were paid twice for that night.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 45 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
Deluxe King Room

Food & Drink

Fruit, Bottle of water, Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Toilet paper, Private bathroom, Body soap, Towels, Towels/Sheets (extra fee), Shower, Conditioner, Bathtub or shower, Shampoo

Media & Technology

TV, Flat-screen TV

General

Key card access, Air conditioning

Living Area

Sitting area, Desk, Sofa

Kitchen

Electric kettle, Coffee machine, Cleaning products

Outdoors

Terrace

Room Amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation
Deluxe Queen Room
Room Type: Double
Room Size: 45 m2
1 Queen bed(s) Bed
Deluxe Queen Room

Food & Drink

Fruit, Bottle of water, Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Toilet paper, Private bathroom, Body soap, Towels, Towels/Sheets (extra fee), Shower, Conditioner, Bathtub or shower, Shampoo

Media & Technology

TV, Flat-screen TV

General

Key card access, Air conditioning

Outdoors

Balcony, Terrace

Living Area

Desk

View

Landmark view, Quiet street view, View, City view

Kitchen

Electric kettle, Coffee machine, Cleaning products

Room Amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation
Large Single Room
Room Type: Single
Room Size: 45 m2
1 Twin bed(s) Bed
2 Twin bed(s) Bed
Large Single Room

Food & Drink

Fruit, Bottle of water, Tea/Coffee maker

Bathroom

Toilet, Free toiletries, Toilet paper, Private bathroom, Body soap, Towels, Towels/Sheets (extra fee), Shower, Conditioner, Bathtub or shower, Shampoo

Media & Technology

TV, Flat-screen TV

General

Key card access, Air conditioning

Outdoors

Balcony, Outdoor dining area, Terrace

Living Area

Desk

View

Inner courtyard view, Quiet street view, View, Garden view

Kitchen

Electric kettle, Coffee machine, Cleaning products

Room Amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation
Deluxe Room
Room Type: Double
1 Queen bed(s) Bed
Deluxe Room

FAQ's

Is this Downtown Cancun hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Cancun hotel?

Check-in time for Downtown Cancun hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Cancun hotel have a swimming pool?

No, this Downtown Cancun hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Cancun hotel?

Best-rates for the Downtown Cancun hotel starts from $48 per night with includes Guest Services, Internet, Transportation/Shuttle, Fireplace/Heating, Child Friendly, Air Conditioner, Parking, Designated Smoking Area, Balcony/Terrace, Security/Safety with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Downtown Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Cancun hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Cancun hotel?

Based on the information reported by the owner or manager, the Downtown Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Cancun hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Cancun hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

People Also Ask

Check Hotel Availability
Nightly rates from:
ZA R833
You will be redirected to  
Hot Deal - It has been viewed 58 times today
Not the right fit? Check out our other properties in Downtown Cancun
10.0 (6 Reviews)
Hotel
  • Air Conditioner
  • Balcony/Terrace
  • Security/Safety
10.0 (3 Reviews)
Hotel
  • Air Conditioner
  • Pool
  • Private Pool
|
10.0 (3 Reviews)
Hotel
  • Air Conditioner
  • Balcony/Terrace
  • Transportation/Shuttle
|
10.0 (1 Review)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
10.0 (1 Review)
Hotel
  • Air Conditioner
  • Parking
  • Security/Safety
|
9.6 (57 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
9.4 (5 Reviews)
Hotel
  • Air Conditioner
  • Security/Safety
  • Child Friendly
|
9.6 (11 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Balcony/Terrace