citizenM Boston Back Bay | Hotel in Boston

| 8.9 (3104 Reviews) |  4 Bathrooms  8 Guests
Back Bay West Hotel | citizenM Boston Back Bay

Hotel in Back Bay West, Boston

CitizenM Boston Back Bay features a fitness center, shared lounge, a restaurant and bar in Boston. This 4-star hotel offers a 24-hour front desk, luggage storage space and free WiFi. The property is 1.5 miles from the city center and 3.3 miles from Central Square Theatre. At the hotel each room has a private bathroom. A buffet, vegetarian or vegan breakfast is available at the property. Popular points of interest near citizenM Boston Back Bay include Massachusetts Institute of Technology, Hynes Convention Center and Prudential Tower.

citizenM Boston Back Bay is located in Boston.

This 399 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Fireplace/Heating, Bar, Guest Services, and several others. This is a 4 star rated property and has over 3104 reviews with the average score of 8.9 . Coming to Boston and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 399 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Boston. These details are authentic, as they are provided by our partner, booking.com.

This citizenM Boston Back Bay in Boston is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “citizenM Boston Back Bay”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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408 Newbury Street, Boston, MA 02115, USA

Amenities

Air Conditioner
TV
Wheelchair Accessible
Accessibility
Security/Safety
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Bar
Accessibility
  • Wheelchair accessible
Activities
  • Fitness center
General
  • Heating
  • Air conditioning
  • Non-smoking rooms
  • Facilities for disabled guests
  • Elevator
  • Hypoallergenic room available
  • Wifi in all areas
  • Smoke-free property
Guest Services
  • Shared lounge/TV area
  • Baggage storage
  • 24-hour front desk
  • Express check-in/out
  • Private check-in/out
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Security/Safety
  • Key card access
  • 24-hour security
  • CCTV outside property
  • Smoke alarms
  • CCTV in common areas
  • Security alarm
  • Fire extinguishers
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Cashless payment available
  • Contactless check-in/out
  • Breakfast to-go containers

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
When booking more than 10 rooms, different policies and additional supplements may apply.this property does not accommodate bachelor(ette) or similar parties, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.21
Location:
9.61
Staff:
9.19
Facilities:
9
Comfort:
9.14
Cleanliness:
9.2
Carolina
Dec 13, 2025 08:00:00 AM
Review Score:   10
Brazil
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
King Room
Room Type: Double
Room Size: 14 m2
1 King bed(s) Bed
King Room

Bathroom

Body soap, Shower, Towels, Toilet, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key card access, Air conditioning, Iron, Carbon monoxide sources, Ironing facilities, Smoke Alarm, Safe, Carbon monoxide detector, Trash cans

Media & Technology

iPod dock, iPad, Telephone, TV

Kitchen

Refrigerator

Living Area

Desk

Bedroom

Wardrobe or closet, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Hypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation
King Room - Accessible
Room Type: Double
Room Size: 14 m2
1 King bed(s) Bed
King Room - Accessible

Bathroom

Private bathroom, Toilet
King Room - High Floor
Room Type: Double
Room Size: 14 m2
1 King bed(s) Bed
King Room - High Floor

Bathroom

Private bathroom, Toilet
King Room with Premium View
Room Type: Double
Room Size: 14 m2
1 King bed(s) Bed
King Room with Premium View

Bathroom

Private bathroom, Toilet

FAQ's

Is this citizenM Boston Back Bay pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at citizenM Boston Back Bay?

Check-in time for citizenM Boston Back Bay starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the citizenM Boston Back Bay have a swimming pool?

No, this citizenM Boston Back Bay does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in citizenM Boston Back Bay?

Best-rates for the citizenM Boston Back Bay starts from $315 per night with includes Air Conditioner, Wheelchair Accessible, Security/Safety, Fireplace/Heating, Bar, Guest Services, Child Friendly, Internet, TV, Accessibility, Wellness Facilities, Restaurant, Entertainment, Breakfast with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is citizenM Boston Back Bay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the citizenM Boston Back Bay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the citizenM Boston Back Bay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the citizenM Boston Back Bay?

Based on the information reported by the owner or manager, the citizenM Boston Back Bay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for citizenM Boston Back Bay?

Based on the information reported by the owner or manager, details for the cancellation policy for the citizenM Boston Back Bay are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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