concierge hotel | Hotel in Durban

| 7.6 (726 Reviews) |  3 Bathrooms  6 Guests
Windermere Hotel | concierge hotel

Hotel in Windermere, Durban

Comfortable Accommodations

Rooms feature air-conditioning, private bathrooms, tea and coffee makers, and free WiFi. Guests enjoy garden or terrace views, ensuring a relaxing stay.

Dining Experience

The hotel offers a family-friendly restaurant serving Ethiopian and South African cuisines. Dining options include brunch, lunch, and dinner, with vegetarian and gluten-free options available.

Leisure Facilities

Amenities include a garden, terrace, bar, and coffee shop. Additional services include a paid shuttle, 24-hour front desk, concierge, and free on-site private parking.

Prime Location

Located in Durban, the hotel is 1.3 mi from Suncoast Beach and 19 mi from King Shaka International Airport. An ice-skating rink is nearby, providing entertainment for all guests.

concierge hotel is located in Durban.

This 3 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Designated Smoking Area, and several others. This is a 4 star rated property and has over 726 reviews with the average score of 7.6 . Coming to Durban and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 3 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Durban. These details are authentic, as they are provided by our partner, booking.com.

This concierge hotel in Durban is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “concierge hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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36 Saint Mary's Avenue, Durban, 4001, South Africa

Amenities

Air ConditionerAir Conditioner
ParkingParking
Designated Smoking AreaDesignated Smoking Area
ViewView
Balcony/TerraceBalcony/Terrace
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
InternetInternet
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Kids' mealsKids' meals
  • RestaurantRestaurant
  • Snack barSnack bar
  • Breakfast in the roomBreakfast in the room
  • Coffee house on siteCoffee house on site
  • FruitFruit
  • BarBar
  • Wine/ChampagneWine/Champagne
ParkingParking
  • Parking on siteParking on site
  • Free parkingFree parking
  • Private ParkingPrivate Parking
  • ParkingParking
ActivitiesActivities
  • Bar crawlsBar crawls
  • Happy hourHappy hour
GeneralGeneral
  • Air conditioningAir conditioning
  • Non-smoking roomsNon-smoking rooms
  • Designated smoking areaDesignated smoking area
  • HeatingHeating
  • Wifi in all areasWifi in all areas
Guest ServicesGuest Services
  • ConciergeConcierge
  • LaundryLaundry
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • 24-hour front desk24-hour front desk
  • Shuttle serviceShuttle service
  • Express check-in/outExpress check-in/out
  • Ironing serviceIroning service
  • Dry cleaningDry cleaning
  • Airport shuttleAirport shuttle
  • Baggage storageBaggage storage
  • Shuttle service (additional charge)Shuttle service (additional charge)
  • Daily housekeepingDaily housekeeping
  • Fax/PhotocopyingFax/Photocopying
  • Room serviceRoom service
  • Invoice providedInvoice provided
InternetInternet
  • InternetInternet
  • WifiWifi
  • Free WifiFree Wifi
OutdoorsOutdoors
  • GardenGarden
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
Security/SafetySecurity/Safety
  • Security alarmSecurity alarm
  • Smoke alarmsSmoke alarms
  • Fire extinguishersFire extinguishers
  • CCTV outside propertyCCTV outside property
  • CCTV in common areasCCTV in common areas
  • 24-hour security24-hour security
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Breakfast to-go containersBreakfast to-go containers
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Physical distancing in dining areasPhysical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securelyDelivered food covered securely
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Face masks for guests availableFace masks for guests available
  • Access to healthcare professionalsAccess to healthcare professionals
  • First aid kits availableFirst aid kits available
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followedPhysical distancing rules followed
Transportation/ShuttleTransportation/Shuttle
  • Airport pickupAirport pickup
  • Airport drop-offAirport drop-off

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation Policy
Cancellation Policy
Partially refundable
Payment Policy
Payment Policy
Credit card required
Pet Policy
Pet Policy
Pets are not allowed
Please note that the entrance at 36 saint mary's avenue is currently under construction. during this period, guests are requested to use the temporary entrance located at 37 campbell avenue, greyville, durban.this property does not accommodate bachelor(ette) or similar parties.

Reviews

Value for money:
8.53
Location:
7.6
Staff:
9.01
Facilities:
8.27
Comfort:
8.68
Cleanliness:
8.55
Hlophe
Oct 16, 2026 07:00:00 AM
Review Score:   10
South Africa
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: What a beautiful stay!! The place is exactly what you see in the pictures and more. I'll definitely visit again. The staff was amazing. The only thing I will complaining about is the breakfast, the Benedict was dry. But I can't fault them with anything else honestly
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Room Arrangement

Room InfoFacilities
Double Room
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed
Double Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Towels, Toilet, Free toiletries, Bath or shower, Shower cap, Private bathroom, Hairdryer, Toilet paper, Conditioner, Bath, Additional toilet, Body soap, Shower, Shampoo

Media & Technology

Flat-screen TV, TV, Satellite channels, Radio

General

Air conditioning, Tile/marble floor, Heating, Trash cans

Kitchen

Electric kettle, Refrigerator

Living Area

Sofa

Bedroom

Wardrobe or closet

Accessibility

Entire unit located on ground floor

Room amenities

Clothes rack, Adapter

View

Inner courtyard view

Physical distancing

Single-room AC for guest accommodation
Deluxe Double Room
Room Type: Double
Room Size: 38 m2
1 Queen bed(s) Bed
Deluxe Double Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Free toiletries, Bath or shower, Shower cap, Private bathroom, Hairdryer, Toilet paper, Conditioner, Towels, Additional toilet, Body soap, Shower, Shampoo

Media & Technology

Flat-screen TV, TV, Satellite channels, Radio

General

Air conditioning, Tile/marble floor, Heating, Trash cans

Kitchen

Electric kettle, Dining table, Refrigerator

Living Area

Dining area, Seating area

Outdoors

Outdoor furniture, Outdoor dining area, Patio

Bedroom

Wardrobe or closet

View

Garden view

Accessibility

Entire unit located on ground floor

Room amenities

Clothes rack, Adapter

Physical distancing

Single-room AC for guest accommodation
Double or Twin Room
Room Type: Twin/Double
Room Size: 39 m2
1 Queen bed(s) Bed
Double or Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Walk-in shower, Toilet, Free toiletries, Bath or shower, Shower cap, Private bathroom, Hairdryer, Toilet paper, Conditioner, Towels, Additional toilet, Body soap, Shower, Shampoo

Media & Technology

Flat-screen TV, TV, Satellite channels, Radio

General

Air conditioning, Tile/marble floor, Heating, Trash cans

Kitchen

Electric kettle, Dining table, Refrigerator

Living Area

Dining area, Seating area

Outdoors

Outdoor furniture, Outdoor dining area, Patio

Bedroom

Wardrobe or closet

View

Garden view

Accessibility

Entire unit located on ground floor

Room amenities

Clothes rack, Adapter

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this concierge hotel pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at concierge hotel? 

Check-in time for concierge hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the concierge hotel have a swimming pool? 

No, this concierge hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in concierge hotel? 

Best-rates for the concierge hotel starts from $61 per night with includes Air Conditioner, Parking, Designated Smoking Area, View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Restaurant, Bar, Guest Services, Breakfast, Child Friendly, Heating, Internet, Laundry with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is concierge hotel a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the concierge hotel wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the concierge hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the concierge hotel? 

Based on the information reported by the owner or manager, the concierge hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for concierge hotel? 

Based on the information reported by the owner or manager, details for the cancellation policy for the concierge hotel are as follows: Partially refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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