Conrad Tulum Riviera Maya | Resort in Tulum

| 9.2 (267 Reviews) |  1 Bathroom
Chacalal Resort | Conrad Tulum Riviera Maya

Resort in Chacalal, Tulum

Luxury resort on the beach, with 3 outdoor pools
Catch some rays on Conrad Tulum Riviera Maya's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants.
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.


3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Carretera Cancun Tulum 307, Tulum, 77774, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Private Pool
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Towels
  • Toilet paper
  • Shampoo
  • Private bathroom
  • Designer toiletries
  • Soap
Bedroom
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Air conditioning
  • Premium bedding
  • Bed sheets
  • Access via exterior corridors
  • Private plunge pool
  • Free local calls
  • Mobile key entry
  • Laptop-compatible safe
  • Restaurant dining guide
  • Phone
  • Connecting rooms available
Breakfast
  • Room service available
  • 7 restaurants and 1 coffee shop/cafe
  • 3 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Espresso maker
  • Minibar
  • Free bottled water
Parking
  • Free uncovered valet parking on site
Accessibility
  • Elevator door width (inches): 43
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Phone accessibility kit
  • Low-height electrical outlets in bathroom
  • Wheelchairs available on site
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Handrails in stairways
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Braille signage
  • Stairway handrail height (inches): 35
Activities
  • Kayaking
  • Ecotours
  • Hiking/biking trails
  • Snorkeling
  • 24-hour fitness center
  • Shopping
  • Fitness classes
  • Full-service spa
  • 3 outdoor pools
  • Yoga classes
  • Billiards/pool table
  • Bicycle rentals
Entertainment
  • MP3 dock
  • Pay movies
  • 65-inch flat-screen TV
  • Premium channels
  • Satellite channels
General
  • Conference center (50000 square feet of space)
  • Meeting rooms - 2
  • Computer station
  • Elevator
  • ATM/banking services
  • Gift shop/newsstand
  • Front-desk safe
  • Ballroom
  • Reception hall
  • Banquet hall
  • Spanish
  • English
  • Beach towels
  • Smoke-free property
Guest Services
  • Free children's club
  • Snack bar/deli
  • 3 outdoor pools
  • Babysitting (surcharge)
  • Supervised childcare (surcharge)
  • Wedding services
  • Concierge services
  • Luggage storage
  • Dry cleaning service
  • 24-hour front desk
  • Porter/bellhop
  • Tour/ticket assistance
  • Daily housekeeping
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Beach umbrellas
  • Pool sun loungers
  • Terrace
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Private beachfront location
  • Furnished balcony or patio
Spa
  • Manicures and pedicures
  • Hot tub
  • Spa open daily
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Body wraps
  • Sauna
  • Steam room
  • Body treatments
  • Massage - deep-tissue
  • Facials
  • Outdoor treatment areas
  • 13 treatment rooms

Policies

Check-in
Check-in time starts at 3:00 pm contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jorge
Aug 21, 2025 08:33:13 AM
Review Score:   10
Summary: This place is beautiful. The service is impeccable. Worth every dollar. Do yourself a favor and book your family there.
See All Reviews

Room Arrangement

Room Info Facilities
CEIBA Family Ste 2 BR Connecting Rooms
Room Size: m2
3 King Bed and Double Beds
CEIBA Family Ste 2 BR Connecting Rooms

General

Number of living rooms 0, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 2, Garden view, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Room, 2 Queen Beds, Ocean View (Ceiba)
Room Size: m2
2 Queen Beds
Room, 2 Queen Beds, Ocean View (Ceiba)

General

Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Shower only, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Ocean View Guestroom with King Bed
Room Size: 506 square feet m2
1 King Bed
Ocean View Guestroom with King Bed

General

Number of living rooms 0, Grab bar - in shower, Low bed height (centimeters) - 71, Square feet - 506, Wheelchair-width doorways, Number of bedrooms - 1, Doorway wheelchair width (centimeters) - 100, Shower only, Doorway wheelchair width (inches) - 39, Ping - 14, Square meters - 47, Wheelchair accessible, Lowered locks/deadbolt, Low bed height (inches) - 28, Lowered peephole/view port in door, Bathrobes, Low-height bed, Shower grab bar height (inches) - 33, Rainfall showerhead, Shower grab bar height (centimeters) - 84, Bed count minimum 1, Ocean view, Bed count maximum 1
Partial Ocean View Guestroom w/ 2 Queen Beds
Room Size: 506 square feet m2
2 Queen Beds
Partial Ocean View Guestroom w/ 2 Queen Beds

General

Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Partial ocean view, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Tropical View Guestroom with 2 Queen Beds
Room Size: 506 square feet m2
2 Queen Beds
Tropical View Guestroom with 2 Queen Beds

General

Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Ocean View (Ceiba)
Room Size: m2
1 King Bed
Room, 1 King Bed, Ocean View (Ceiba)

General

Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Shower only, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Tropical View Guestroom with King Bed
Room Size: 506 square feet m2
1 King Bed
Tropical View Guestroom with King Bed

General

Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 1, Resort view, Bed count maximum 1
Room, 1 King Bed, Partial Ocean View (Ceiba)
Room Size: m2
1 King Bed
Room, 1 King Bed, Partial Ocean View (Ceiba)

General

Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Partial ocean view, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Ocean View Guestroom with 2 Queen Beds
Room Size: 506 square feet m2
2 Queen Beds
Ocean View Guestroom with 2 Queen Beds

General

Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Ocean view, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed, Ocean View (Ceiba)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Ocean View (Ceiba)

General

Number of living rooms 0, Bathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Room, 2 Queen Beds, Partial Ocean View (Ceiba)
Room Size: m2
2 Queen Beds
Room, 2 Queen Beds, Partial Ocean View (Ceiba)

General

Number of living rooms 0, Bathrobes, Number of bedrooms - 0, Partial ocean view, Shower only, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
CEIBA Governors Suite BDRM
Room Size: 1561 square feet m2
1 King Bed
CEIBA Governors  Suite  BDRM

General

Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Ping - 44, Separate dining area, Private hot tub (indoor), Bathrobes, Square feet - 1561, Deep soaking bathtub, Separate bathtub and shower, Slippers, Separate sitting area, Rainfall showerhead, Square meters - 145, Bed count minimum 1, Ocean view, Bed count maximum 1
Partial Ocean View Guestroom with King Bed
Room Size: 506 square feet m2
1 King Bed
Partial Ocean View Guestroom with King Bed

General

Number of living rooms 0, Bathrobes, Square feet - 506, Number of bedrooms - 1, Partial ocean view, Shower only, Ping - 14, Square meters - 47, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
CEIBA Presidential Suite
Room Size: 2002 square feet m2
1 King Bed
CEIBA Presidential Suite

General

Square meters - 186, Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Ping - 56, Separate dining area, Private hot tub (indoor), Bathrobes, Square feet - 2002, Deep soaking bathtub, Separate bathtub and shower, Slippers, Separate sitting area, Rainfall showerhead, Refrigerator, Bed count minimum 1, Ocean view, Bed count maximum 1
Suite, 1 King Bed (Ceiba Tropical View)
Room Size: m2
1 King Bed
Suite, 1 King Bed (Ceiba Tropical View)

General

Number of living rooms 0, Bathrobes, Number of bedrooms - 1, Shower only, Rainfall showerhead, Bed count minimum 1, Resort view, Bed count maximum 1
Room, 1 King Bed, Accessible (Roll-in Shower)
Room Size: 506 square feet m2
1 King Bed
Room, 1 King Bed, Accessible (Roll-in Shower)

General

Low bed height (centimeters) - 71, Square feet - 506, Number of bedrooms - 0, Doorbell/telephone notification, Wheelchair-width doorways, Square meters - 47, Lowered locks/deadbolt, Low bed height (inches) - 28, Bathrobes, Low-height bed, Shower grab bar height (inches) - 33, Bed count minimum 1, Number of living rooms 0, Grab bar - in shower, Roll-in shower width (inches) - 61, Shower only, Doorway wheelchair width (centimeters) - 102, Ping - 14, Wheelchair accessible, Lowered peephole/view port in door, Doorway wheelchair width (inches) - 40, Roll-in shower width (centimeters) - 156, Rainfall showerhead, Shower grab bar height (centimeters) - 84, Ocean view, Roll-in shower, Bed count maximum 1

FAQ's

Is this Conrad Tulum Riviera Maya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Conrad Tulum Riviera Maya have a swimming pool?

Yes, this Conrad Tulum Riviera Maya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Conrad Tulum Riviera Maya?

Best-rates for the Conrad Tulum Riviera Maya starts from $376 per night with includes Wheelchair Accessible, Restaurant, Bar, Entertainment, Internet, Laundry, TV, Balcony/Terrace, Toiletries, Kitchen, Air Conditioner, Private Pool, Ocean View, Sports/Activities, Spa, Guest Services, Child Friendly, Hot Tub, Parking, Pool, View, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Conrad Tulum Riviera Maya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Conrad Tulum Riviera Maya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Conrad Tulum Riviera Maya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Conrad Tulum Riviera Maya?

Based on the information reported by the owner or manager, the Conrad Tulum Riviera Maya indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Conrad Tulum Riviera Maya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Conrad Tulum Riviera Maya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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