Enigmatic Hotel Experience | Hotel in Cancun

| 8.6 (10 Reviews) |  1 Bathroom
Downtown Cancun Hotel | Enigmatic Hotel Experience

Hotel in Downtown Cancun, Cancun

Hotel with a full-service spa, near Plaza Las Americas
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, massage/treatment rooms, and a microwave in a common area.
Enigmatic Hotel Experience offers 13 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually decorated. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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14 Calle Mero, Cancun, 77500, Mexico

Amenities

Air Conditioner
Pool
Balcony/Terrace
Security/Safety
Business Services
Bedding/Linens
Spa
Restaurant
Bar
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen

Facility Overview

Bathrooms
  • Shower
  • Towels
  • Toilet paper
  • Shampoo
  • Private bathroom
  • Soap
Bedroom
  • Air conditioning
  • Bed sheets
  • Individually decorated
Breakfast
  • 1 restaurant
  • Local cuisine breakfast available for a fee daily 8:00 AM–11:00 AM: USD 12.5 per person
  • 1 bar
  • Free bottled water
Parking
  • No onsite parking available
Accessibility
  • Upper floors accessible by stairs only
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
Activities
  • Snorkeling
  • Outdoor pool
  • Designer stores
  • Bicycle rentals
  • Full-service spa
General
  • Coworking space
  • Computer station
  • Water dispenser
  • Spanish
  • English
  • Shared microwave
  • Shared refrigerator
  • Smoke-free property
Guest Services
  • Outdoor pool
  • Concierge services
  • Luggage storage
  • 24-hour front desk
  • Tour/ticket assistance
  • Daily housekeeping
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • BBQ grill(s)
  • Outdoor furniture
  • Garden
Spa
  • Spa open daily
  • Massage/treatment rooms
  • Massage - deep-tissue
  • Outdoor treatment areas
  • 2 treatment rooms
  • Massage - Swedish
  • Massage - hot stone

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for local cuisine breakfast: approximately usd 12.5 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

DeLainey
Jun 18, 2025 12:27:30 AM
Review Score:   6
Summary: Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Room
Room Size: 377 square feet m2
1 Double Bed
Standard Room

General

Number of living rooms 0, Number of bedrooms - 1, Ping - 11, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1
Deluxe Room
Room Size: 377 square feet m2
1 King Bed
Deluxe Room

General

Number of living rooms 0, Cable TV service, Netflix, Number of bedrooms - 1, Ping - 11, Square feet - 377, Square meters - 35, Streaming services, No rollaway/extra beds, Smart TV, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Signature Double Room
Room Size: 484 square feet m2
1 Queen Bed
Signature Double Room

General

Number of living rooms 0, Number of bedrooms - 0, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1

FAQ's

Is this Enigmatic Hotel Experience pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Enigmatic Hotel Experience have a swimming pool?

Yes, this Enigmatic Hotel Experience has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Enigmatic Hotel Experience?

Best-rates for the Enigmatic Hotel Experience starts from $69 per night with includes Pool, Bedding/Linens, Spa, Restaurant, Internet, Kitchen, Air Conditioner, Security/Safety, Guest Services, Barbecue/Outdoor Cooking, Child Friendly, Balcony/Terrace, Business Services, Bar, Breakfast with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Enigmatic Hotel Experience a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Enigmatic Hotel Experience wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Enigmatic Hotel Experience has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Enigmatic Hotel Experience?

Based on the information reported by the owner or manager, the Enigmatic Hotel Experience indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Enigmatic Hotel Experience?

Based on the information reported by the owner or manager, details for the cancellation policy for the Enigmatic Hotel Experience are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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