Four Points by Sheraton Surabaya, Pakuwon Indah | Hotel in Surabaya

| 9.4 (181 Reviews) |  1 Bathroom
Surabaya Hotel | Four Points by Sheraton Surabaya, Pakuwon Indah

Hotel in Surabaya

Art Deco Surabaya hotel connected to the convention center, steps from Pakuwon Mall
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, valet parking, and a children's pool.
Housekeeping is available on request.
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.


An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Pakuwon Mall, Surabaya, 60216, Indonesia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Soap
  • Toothbrush and toothpaste
  • Shampoo
  • Bathrobes
  • Towels
  • Bidet
  • Toilet paper
  • Free toiletries
  • Hair dryer
Bedroom
  • Air conditioning
  • Bed sheets
  • Premium bedding
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Iron/ironing board
  • Restaurant dining guide
  • Phone
  • Energy-saving switches
  • Window screens
  • Electrical adapters/chargers
  • Desk chair
  • Slippers
  • Recycling
  • Desk
  • Laptop-friendly workspace
  • LED light bulbs
  • Safe
  • Guidebooks/recommendations
  • Water-efficient showers only
Breakfast
  • 1 restaurant
  • 1 bar
  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 154880 for adults and IDR 77440 for children
  • Free bottled water
  • Electric kettle
  • Free tea bags/instant coffee
Parking
  • Airport shuttle at scheduled times, on request
  • Free self parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path to elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator door width (inches): 1
  • Well-lit path to entrance
  • Stair-free path to entrance
Activities
  • Golf lessons
  • Outlet shopping
  • Health club access
  • Health/beauty spa
  • Adjacent to a golf course
  • Children's pool
  • Access to nearby health club
  • Outdoor pool
  • Golf driving range
  • Shopping mall
Entertainment
  • 49-inch LED TV
  • Cable channels
  • Premium channels
General
  • Conference center
  • Computer station
  • Coworking space
  • Front-desk safe
  • Elevator
  • Reception hall
  • Indonesian
  • Chinese (Mandarin)
  • English
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Couples dining
  • Vegan dining options
  • Comprehensive food waste policy
  • Rooftop garden
  • At least 80% lighting from LEDs
  • Designated smoking areas (fines apply)
  • Biodegradable coffee stirrers
Guest Services
  • Children's pool
  • Outdoor pool
  • Change of bedsheets (on request)
  • Golf pro shop
  • Luggage storage
  • Daily housekeeping
  • Golf cart
  • Golf caddy
  • Dry cleaning service
  • 24-hour front desk
  • Golf lessions with a pro
  • Concierge services
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Pool umbrellas
  • Pool sun loungers
  • Free pool cabanas
  • Outdoor furniture
  • Vegetable garden

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 17
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per day. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately idr 154880 for adults and idr 77440 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 4) valet parking fee: idr 50000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Darren
Sep 6, 2025 05:18:11 AM
Review Score:   10
Summary: Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!
See All Reviews

Room Arrangement

Room Info Facilities
Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)
Room Size: 328 square feet m2
2 Twin Beds
Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

General

Bidet, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 328, Shower only, Room and bed type depend on availability check-in, Extra bed count 1, Number of bathrooms - 1, Square meters - 31, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Ping - 9.22, Bed count maximum 2
Family Room, 1 King Bed
Room Size: 409 square feet m2
1 King Bed
Family Room, 1 King Bed

General

Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 2, Ping - 11, Shower only, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Square feet - 409, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 King Bed (Premium Deluxe, 1 King)
Room Size: 328 square feet m2
1 King Bed
Room, 1 King Bed (Premium Deluxe, 1 King)

General

Number of bedrooms - 0, Square feet - 328, Toilet grab bar height (centimeters) - 50, Room and bed type depend on availability check-in, Grab bar - near toilet, Extra bed count 1, Lowered locks/deadbolt, Square meters - 31, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Bidet, Number of living rooms 0, Rollaway/extra beds (surcharge), Low-height desk, Low desk height (inches) - 20, Shower only, Accessible vanity height (inches) - 20, Accessible vanity height (centimeters) - 50, Wheelchair accessible, Number of bathrooms - 1, Lowered peephole/view port in door, Private bathroom, Low desk height (centimeters) - 51, Toilet grab bar height (inches) - 20, Rainfall showerhead, Bed count maximum 1, City view, Ping - 9.22
Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)
Room Size: 264 square feet m2
2 Twin Beds
Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

General

Bidet, Number of living rooms 0, Number of bedrooms - 0, Square feet - 264, Shower only, Room and bed type depend on availability check-in, Square meters - 25, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Rainfall showerhead, Ping - 7.42, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)
Room Size: 409 square feet m2
1 King Bed
Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

General

Bidet, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Room and bed type depend on availability check-in, Square meters - 38, Extra bed count 1, Number of bathrooms - 1, Ping - 11.49, Private bathroom, Separate bathtub and shower, Square feet - 409, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Premium Suite, 1 King Bed
Room Size: 689 square feet m2
1 King Bed
Premium Suite, 1 King Bed

General

Square feet - 689, Bidet, Rollaway/extra beds (surcharge), Dining table, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Number of living rooms 1, Extra bed count 2, Separate dining area, Number of bathrooms - 1, Ping - 19, Square meters - 64, Private bathroom, Separate bathtub and shower, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Room, 1 King Bed (Deluxe Guest Room, 1 King)
Room Size: 264 square feet m2
1 King Bed
Room, 1 King Bed (Deluxe Guest Room, 1 King)

General

Bidet, Number of living rooms 0, Number of bedrooms - 0, Square feet - 264, Shower only, Room and bed type depend on availability check-in, Square meters - 25, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Bathroom emergency pull cord, Rainfall showerhead, Ping - 7.42, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $93 per night with includes Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Accessibility, Sports/Activities, Bar, Breakfast, Toiletries, Kitchen, Balcony/Terrace, Business Services, Bedding/Linens, Internet, Laundry, Parking, Pool, Wellness Facilities, Restaurant, Guest Services, Child Friendly with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surabaya hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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