HM Playa del Carmen | Hotel in Playa del Carmen

| 8.7 (638 Reviews) |  9 Bathrooms  28 Guests
Downtown Hotel | HM Playa del Carmen

Hotel in Downtown, Playa del Carmen

Located in Playa del Carmen in the Quintana Roo Region, 328 feet from Quinta Avenida and 656 feet from the beach. HM Playa del Carmen features an outdoor pool and terrace. Guests can enjoy the on-site snack bar. All rooms are equipped with a flat-screen TV. Every room comes with a private bathroom fitted with a shower. There are shops at the property. The hotel also offers car hire. ADO International Bus Station is 0.6 mi from HM Playa del Carmen, while Playa del Carmen Maritime Terminal is 0.7 mi from the property. Cozumel International Airport is 12 mi away.

HM Playa del Carmen is located in Playa del Carmen.

This 128 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Sports/Activities, Bar, Internet, and several others. This is a 4 star rated property and has over 638 reviews with the average score of 8.7 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 128 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This HM Playa del Carmen in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “HM Playa del Carmen”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, Playa del Carmen, 77720, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Wine/Champagne
  • Kids' meals
  • Bar
  • Snack bar
Parking
  • Free parking
  • Private Parking
  • Parking on site
  • Parking
Activities
  • Horseback riding
  • Tour or class about local culture
  • Fishing
  • Bike tours
  • Water sports facilities on site
  • Walking tours
  • Canoeing
  • Fitness center
  • Happy hour
  • Snorkeling
  • Diving
General
  • Wifi in all areas
  • Family rooms
  • Non-smoking rooms
  • Designated smoking area
  • Air conditioning
  • Soundproof rooms
  • Safe
Guest Services
  • Airport shuttle
  • Shuttle service (additional charge)
  • Concierge
  • Daily housekeeping
  • Shuttle service
  • Laundry
  • Currency exchange
  • Airport shuttle (additional charge)
  • 24-hour front desk
  • Car rental
  • Baggage storage
  • Tour desk
  • Room service
  • Dry cleaning
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool
  • Terrace
  • Sun deck
  • Outdoor furniture
Security/Safety
  • Key card access
  • Fire extinguishers
  • 24-hour security
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Swimming pool
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool bar
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Reviews

Value for money:
8.26
Location:
9.2
Staff:
8.56
Facilities:
8.55
Comfort:
8.85
Cleanliness:
8.78
Geerhard
Aug 21, 2025 07:00:00 AM
Review Score:   8
Belgium
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: breakfast, rooms, location
Negative: fitness room is bad, not enough places around the pool, poor quality drinks in the bar
Summary: nice rooms, limited space around pool
See All Reviews

Room Arrangement

Room Info Facilities
Double Room
Room Type: Twin/Double
Room Size: 28 m2
2 Full bed(s) Bed
1 King bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Junior Suite with Terrace and City view
Room Type: Suite
Room Size: 40 m2
1 Full bed(s) Bed
1 King bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Sofa, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Outdoors

Terrace

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Double Room(2 Adults + 1 Child)
Room Type: Twin/Double
Room Size: 28 m2
2 Full bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Double Room (2 Adults + 2 Children)
Room Type: Twin/Double
Room Size: 28 m2
2 Full bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Junior Suite with Terrace and city view (2 Adults + 1 Child)
Room Type: Suite
Room Size: 40 m2
1 Full bed(s) Bed
1 King bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Sofa, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Outdoors

Terrace

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Junior Suite with Terrace and city view (2 Adults + 2 Children)
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
1 Full bed(s) Bed
1 King bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Sofa, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Outdoors

Terrace

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Junior Suite
Room Type: Suite
Room Size: 35 m2
1 King bed(s) Bed
1 Sofa bed Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Sofa, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Double Room with Balcony
Room Type: Double
Room Size: 28 m2
2 Full bed(s) Bed
1 Queen bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Outdoors

Balcony

Kitchen

Refrigerator

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Room Amenities

Clothes rack

Pool and Spa

Pool towels
Double Room with Terrace and City View
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed
2 Full bed(s) Bed

Bathroom

Free toiletries, Private bathroom, Shower, Body soap, Toilet paper, Shampoo, Hairdryer, Conditioner, Toilet, Towels

General

Tile/Marble floor, Trash cans, Key card access, Air conditioning, Safe, Fan, Laptop safe, Smoke Alarm, Soundproof

Media & Technology

Satellite channels, Flat-screen TV, TV, Telephone

Kitchen

Refrigerator

Living Area

Sitting area, Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

View

City view

Outdoors

Terrace

Room Amenities

Clothes rack

Pool and Spa

Pool towels

FAQ's

Is this HM Playa del Carmen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at HM Playa del Carmen?

Check-in time for HM Playa del Carmen starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the HM Playa del Carmen have a swimming pool?

Yes, this HM Playa del Carmen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in HM Playa del Carmen?

Best-rates for the HM Playa del Carmen starts from $106 per night with includes Oceanfront, Wellness Facilities, Entertainment, Ocean View, Transportation/Shuttle, Guest Services, Laundry, Designated Smoking Area, Security/Safety, Sports/Activities, Bar, Internet, Parking, Pool, View, Restaurant, Breakfast, Child Friendly, Air Conditioner, Balcony/Terrace with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is HM Playa del Carmen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the HM Playa del Carmen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the HM Playa del Carmen has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the HM Playa del Carmen?

Based on the information reported by the owner or manager, the HM Playa del Carmen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for HM Playa del Carmen?

Based on the information reported by the owner or manager, details for the cancellation policy for the HM Playa del Carmen are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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