Hotel Palacio de Moctezuma | Hotel in San Cristóbal de las Casas

| 9.2 (20 Reviews) |  1 Bathroom
Zona Centro Hotel | Hotel Palacio de Moctezuma

Hotel in Zona Centro, San Cristóbal de las Casas

Hotel in San Cristóbal de las Casas with a 24-hour front desk and a restaurant
This smoke-free hotel features a restaurant, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a lobby fireplace, a porter/bellhop, and a front-desk safe are onsite.
Hotel Palacio de Moctezuma offers 53 accommodations. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Av. Benito Juárez 16, San Cristóbal de las Casas, 29200, Mexico

Amenities

Parking
TV
Security/Safety
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Soap
  • Shower
  • Hair dryer (on request)
  • Shampoo
  • Towels
  • Toilet paper
Bedroom
  • Bed sheets
  • Iron/ironing board (on request)
  • Desk
  • Phone
  • Connecting rooms available
Breakfast
  • 1 restaurant
  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: MXN 105 for adults and MXN 85 for children
Parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Limited onsite parking (max 8 spaces per unit)
  • Onsite parking options include a garage
  • Height restrictions apply for onsite parking
Accessibility
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Sign language-capable staff
  • Handrails in stairways
  • Tile flooring in room
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Stair-free path to entrance
Activities
  • Health/beauty spa
Entertainment
  • Cable channels
  • 32-inch flat-screen TV
General
  • Front-desk safe
  • Reception hall
  • Spanish
  • Fireplace in lobby
  • Communal living room
  • Smoke-free property
Guest Services
  • Tour/ticket assistance
  • Porter/bellhop
  • Luggage storage
  • Daily housekeeping
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 105 for adults and mxn 85 for children early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) heating fee: mxn 200 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking noise-free guestrooms cannot be guaranteed special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Maria
May 6, 2025 02:43:49 AM
Review Score:   8
Summary: The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Triple Room, Multiple Beds
Room Size: 237 square feet m2
3 Double Beds
Standard Triple Room, Multiple Beds

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Wheelchair-width doorways, Low-height desk, Ping - 7, Room and bed type depend on availability check-in, Wheelchair accessible, Square meters - 22, Number of bathrooms - 1, Courtyard view, Bed count maximum 3, Bed count minimum 3
Standard Double Room, 2 Double Beds
Room Size: 172 square feet m2
2 Double Beds
Standard Double Room, 2 Double Beds

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Square feet - 172, Ping - 5, Low-height desk, Room and bed type depend on availability check-in, Square meters - 16, Courtyard view, Wheelchair accessible, Bed count minimum 2, Bed count maximum 2
Standard Room, 1 Double Bed
Room Size: 151 square feet m2
1 Double Bed
Standard Room, 1 Double Bed

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Ping - 4, Low-height desk, Room and bed type depend on availability check-in, Square feet - 151, Square meters - 14, Wheelchair accessible, Lowered locks/deadbolt, Courtyard view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Hotel Palacio de Moctezuma pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Palacio de Moctezuma have a swimming pool?

No, this Hotel Palacio de Moctezuma does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Palacio de Moctezuma?

Best-rates for the Hotel Palacio de Moctezuma starts from $48 per night with includes Bedding/Linens, Wellness Facilities, Fireplace/Heating, Restaurant, Guest Services, Breakfast, Child Friendly, Internet, Laundry, Parking, TV, Security/Safety with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel Palacio de Moctezuma a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Palacio de Moctezuma wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Palacio de Moctezuma has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Palacio de Moctezuma?

Based on the information reported by the owner or manager, the Hotel Palacio de Moctezuma indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Palacio de Moctezuma?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Palacio de Moctezuma are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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