JEN Penang Georgetown by Shangri-La | Hotel in George Town

| 8.3 (2069 Reviews) |  9 Bathrooms  34 Guests
Downtown George Town Hotel | JEN Penang Georgetown by Shangri-La

Hotel in Downtown George Town, George Town

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. It offers an outdoor swimming pool and guests can enjoy meals at the in-house restaurant or have a drink at the bar. Free WiFi is available throughout the property. It is 1640 feet to 5D Interactive World, while Upside Down Museum and Dark Mansion - 3D Glow In The Dark Museum are within 1969 feet of the property. Penang International Airport is 11 mi away. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian décor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. Guests can approach the 24-hour front desk for tour arrangements, ticketing and concierge services. For relaxation, guests can make use of the sauna and steam room. The 24-hour health club features of modern equipment. Other facilities include a salon and business center. Buffet breakfast is available at the hotel. Cafe Jen's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

JEN Penang Georgetown by Shangri-La is located in George Town.

This 415 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Kitchen, Air Conditioner, Designated Smoking Area, and several others. This is a 4 star rated property and has over 2069 reviews with the average score of 8.3 . Coming to George Town and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 415 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in George Town. These details are authentic, as they are provided by our partner, booking.com.

This JEN Penang Georgetown by Shangri-La in George Town is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “JEN Penang Georgetown by Shangri-La”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Magazine Road, George Town, 10300, Malaysia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Snack bar
  • Special diet meals (on request)
  • Kids' meals
  • Wine/Champagne
  • Coffee house on site
  • Breakfast in the room
Parking
  • Parking on site
  • Accessible parking
  • Parking garage
  • Parking
Accessibility
  • Visual aids (Braille)
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Lowered sink
  • Bathroom emergency cord
Activities
  • Steam room
  • Spa/Wellness packages
  • Locker rooms
  • Fitness center
  • Tour or class about local culture
  • Sauna
  • Ping-pong
  • Fitness
  • Happy hour
  • Spa
Entertainment
  • Indoor play area
General
  • Smoke-free property
  • Wifi in all areas
  • Facilities for disabled guests
  • Designated smoking area
  • Non-smoking rooms
  • Family rooms
  • Elevator
  • Safe
  • Air conditioning
Guest Services
  • Ironing service
  • Room service
  • Car rental
  • Laundry
  • Baggage storage
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • 24-hour front desk
  • Concierge
  • Vending machine (drinks)
  • Dry cleaning
  • Packed lunches
  • Fax/Photocopying
  • Business center
  • Tour desk
  • Airport shuttle
  • Babysitting/Child services
  • Meeting/Banquet facilities
  • Vending machine (snacks)
  • Private check-in/out
  • Currency exchange
  • Express check-in/out
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • CCTV in common areas
  • Fire extinguishers
  • Key card access
  • Key access
  • CCTV outside property
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • First aid kits available
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Face masks for guests available
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Shallow end
  • Kids' pool
  • Beach chairs/Loungers
  • Swimming pool
  • Beach umbrellas
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Elevator access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. guest can drop off their bags at the hotel’s main entrance, important notice :, hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles, hotel jen penang is committed to providing its guests and associates with a smoke-free environment from 1 june 2022 onwards, smoking, including vaping and e-cigarets, is not permitted in the guest rooms or any other areas within the hotel, although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in designated smoking areas, a tourist tax of myr 10 per room per night is applicable to all foreign guests . this tax is not included in the room rate and is collected at the property upon check-in from 1 january 2023. permanent residents and malaysian nationals are exempt from the tax. for more details, please contact the property.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, parking is subject to availability due to limited spaces.

Reviews

Value for money:
8.16
Location:
8.99
Staff:
8.76
Facilities:
8.29
Comfort:
8.74
Cleanliness:
8.72
Khemmanath
Sep 11, 2025 07:00:00 AM
Review Score:   8
Singapore
Reviewer Type: Family With Children
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Interconnecting room(s) available, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

View

Landmark view, Garden view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Upper floors accessible by elevator, Roll-in shower, Emergency cord in bathroom, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window
Club King Room
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Suit press, Interconnecting room(s) available, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Living Area

Sitting area, Desk

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window

Exclusive services

Free gym access, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day
Deluxe Twin Room
Room Type: Twin
Room Size: 28 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Interconnecting room(s) available, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk

View

Landmark view, Garden view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window
Club Twin Room
Room Type: Twin
Room Size: 28 m2
2 Twin bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Suit press, Interconnecting room(s) available, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Living Area

Sitting area, Desk

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window

Exclusive services

Free gym access, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day
One-Bedroom Apartment
Room Type: Apartment
Room Size: 56 m2
1 Sofa bed Bed
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Suit press, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Kitchen

Kitchenware, Refrigerator, Electric kettle, Kitchenette, High chair, Dining table, Kitchen, Dishwasher, Washing machine, Cleaning products, Coffee machine, Dryer, Microwave

Living Area

Sitting area, Desk, Dining area, Sofa

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Sofa bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window

Exclusive services

Free gym access, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day
Club Family Room
Room Type: Family
Room Size: 32 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Suit press, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Living Area

Sitting area, Desk, Sofa

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Sofa bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window

Exclusive services

Free gym access, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day
Family Room
Room Type: Family
Room Size: 32 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Sofa bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Layout

Window
Executive Suite
Room Type: Suite
Room Size: 56 m2
1 Sofa bed Bed
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Bathtub or shower, Toilet, Shower, Toothbrush, Walk-in shower, Toilet paper, Shower cap, Hairdryer, Towels, Shampoo, Body soap, Additional bathroom, Free toiletries, Private bathroom, Guest bathroom, Slippers, Conditioner, Bathrobe, Bidet

General

Ironing facilities, Suit press, Interconnecting room(s) available, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock, Executive lounge access

Kitchen

Refrigerator, Electric kettle, Coffee machine

Living Area

Sitting area, Desk, Sofa

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Sofa bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

Exclusive services

Free gym access, Complimentary evening snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary snacks and drinks in the executive lounge all day
Two Deluxe Rooms Inter-Connecting
Room Type: Quad
Room Size: 56 m2
2 Twin bed(s) Bed
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Shampoo, Body soap, Bathtub or shower, Slippers, Toilet paper, Bathrobe, Shower, Toothbrush, Hairdryer, Towels, Shower cap, Free toiletries, Private bathroom, Guest bathroom, Walk-in shower, Toilet, Bidet, Conditioner

General

Ironing facilities, Interconnecting room(s) available, Trash cans, Laptop safe, Hardwood or parquet floors, Key access, Smoke Alarm, Key card access, Soundproof, Safe, Air conditioning, Iron

Media & Technology

Radio, Flat-screen TV, Satellite channels, TV, Telephone, Cable channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk

View

Landmark view, City view, View

Bedroom

Alarm clock, Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Pool towels, Shallow end

FAQ's

Is this Downtown George Town hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown George Town hotel?

Check-in time for Downtown George Town hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown George Town hotel have a swimming pool?

Yes, this Downtown George Town hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown George Town hotel?

Best-rates for the Downtown George Town hotel starts from $94 per night with includes Pool, Ocean View, Accessibility, Transportation/Shuttle, Business Services, Guest Services, Entertainment, Child Friendly, View, Wheelchair Accessible, Sports/Activities, Spa, Restaurant, Toiletries, Parking, Security/Safety, Wellness Facilities, Internet, Kitchen, Air Conditioner, Designated Smoking Area, Oceanfront, Breakfast, Laundry with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Downtown George Town hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown George Town hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown George Town hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown George Town hotel?

Based on the information reported by the owner or manager, the Downtown George Town hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown George Town hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown George Town hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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