Joy Palace Hotel | Hotel in Nairobi

7.8 (688 Reviews) |   Pet Friendly  4 Bathrooms  8 Guests
Westlands Hotel | Joy Palace Hotel

Hotel in Westlands, Nairobi

Located in Nairobi, 1.1 miles from Nairobi National Museum, Joy Palace Hotel has accommodations with a shared lounge, free private parking, a restaurant and a bar. Featuring a spa & wellness center, the hotel is close to several noted attractions, around a 5-minute walk from Kumbu Kumbu Art Gallery, 500 yards from Eden Square Office Block and a 13-minute walk from Habitat for Humanity Kenya. The property provides a 24-hour front desk, airport transportation, room service and free WiFi. At the hotel, all rooms are equipped with a terrace. With a private bathroom equipped with a shower and free toiletries, some rooms at Joy Palace Hotel also feature a city view. At the accommodation the rooms come with a desk and a flat-screen TV. You can play pool at Joy Palace Hotel. Popular points of interest near the hotel include Museum Hill Centre, Nairobi Botanic Garden and Nairobi Snake Park. Wilson Airport is 5 miles from the property.

Joy Palace Hotel is located in Nairobi.

This 15 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Balcony/Terrace, Accessibility, and several others. This is a good star rated property and has over 688 reviews with the average score of 7.8 . Coming to Nairobi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 15 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Nairobi. These details are authentic, as they are provided by our partner, booking.com.

This Joy Palace Hotel in Nairobi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Joy Palace Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Westlands Road, Nairobi, 00101, Kenya

Amenities

Parking
Pet Friendly
Designated Smoking Area
TV
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Kids' meals
  • Breakfast in the room
  • Fruit
  • Bar
  • Restaurant
  • Wine/Champagne
Parking
  • Parking garage
  • Free parking
  • Accessible parking
  • Parking
  • Private Parking
  • Parking on site
Activities
  • Spa
  • Nightclub/DJ
  • Evening entertainment
  • Bar crawls
  • Game drives
  • Karaoke
  • Pool table
General
  • Hypoallergenic room available
  • Soundproof rooms
  • Non-smoking rooms
  • Pet friendly
  • Designated smoking area
  • Heating
  • Family rooms
  • Smoke-free property
Guest Services
  • Packed lunches
  • Tour desk
  • Laundry
  • Daily housekeeping
  • Baggage storage
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Shared lounge/TV area
  • Airport shuttle
  • Ironing service
  • Room service
  • Dry cleaning
  • 24-hour front desk
  • Express check-in/out
  • Shuttle service
  • Suit press
  • Hair/Beauty salon
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities
Security/Safety
  • CCTV outside property
  • Key access
  • CCTV in common areas
  • 24-hour security
  • Fire extinguishers
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Process in place to check health of guests
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Cashless payment available
  • Physical distancing rules followed
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed upon request and free.
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.25
Location:
8.84
Staff:
8.81
Facilities:
7.62
Comfort:
7.92
Cleanliness:
8.08
Nehemiah
Sep 18, 2025 07:00:00 AM
Review Score:   5
Kenya
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Negative: Facility not maintained for a while.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Twin Room
Room Type: Twin
Room Size: 20 m2
2 Twin bed(s) Bed

Bathroom

Walk-in shower, Private bathroom, Body soap, Toilet, Toilet paper, Shower, Slippers, Free toiletries, Towels

Media & Technology

Telephone, Satellite channels, TV, Cable channels, Pay-per-view channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Dining area

General

Tile/Marble floor, Fire extinguisher, Trash cans, Key access

View

View

Bedroom

Linens, Wardrobe or closet

Kitchen

Cleaning products

Outdoors

Outdoor dining area, Terrace

Accessibility

Upper floors accessible by stairs only, Raised toilet, Lower sink

Room Amenities

Clothes rack, Non-feather pillow

Food & Drink

Bottle of water
Deluxe Double Room
Room Type: Double
Room Size: 18 m2
1 Queen bed(s) Bed

Bathroom

Walk-in shower, Private bathroom, Body soap, Toilet, Toilet paper, Shower, Slippers, Free toiletries, Towels

Media & Technology

Telephone, Satellite channels, TV, Cable channels, Pay-per-view channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Dining area

General

Key access, Trash cans, Fire extinguisher, Fan, Tile/Marble floor

View

View

Bedroom

Linens, Wardrobe or closet

Kitchen

Cleaning products

Outdoors

Outdoor dining area, Terrace

Accessibility

Upper floors accessible by stairs only, Raised toilet, Lower sink

Room Amenities

Clothes rack, Non-feather pillow

Food & Drink

Bottle of water
Superior Triple Room
Room Type: Triple
Room Size: 25 m2
1 Twin bed(s) Bed
1 King bed(s) Bed

Bathroom

Walk-in shower, Private bathroom, Body soap, Toilet, Toilet paper, Shower, Slippers, Free toiletries, Towels

Media & Technology

Telephone, Satellite channels, TV, Cable channels, Pay-per-view channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

General

Key access, Trash cans, Fire extinguisher, Iron, Tile/Marble floor

Living Area

Desk, Dining area

Bedroom

Linens, Extra long beds (> 6.5 ft), Wardrobe or closet

View

View, City view

Kitchen

Cleaning products

Outdoors

Outdoor dining area, Terrace

Accessibility

Upper floors accessible by stairs only, Raised toilet, Lower sink

Room Amenities

Clothes rack, Non-feather pillow

Food & Drink

Bottle of water
Standard Single Room
Room Type: Single
Room Size: 18 m2
1 Twin bed(s) Bed
Standard Single Room

Bathroom

Walk-in shower, Private bathroom, Body soap, Toilet, Toilet paper, Shower, Slippers, Free toiletries, Towels

Media & Technology

Telephone, Satellite channels, TV, Cable channels, Pay-per-view channels, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Dining area

General

Tile/Marble floor, Fire extinguisher, Trash cans, Key access

View

View, City view

Bedroom

Linens, Wardrobe or closet

Kitchen

Cleaning products

Outdoors

Outdoor dining area, Terrace

Accessibility

Upper floors accessible by stairs only, Raised toilet, Lower sink

Room Amenities

Clothes rack, Non-feather pillow

Food & Drink

Bottle of water

FAQ's

Is this Joy Palace Hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Joy Palace Hotel?

Check-in time for Joy Palace Hotel starts counting from 11:00 AM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Joy Palace Hotel have a swimming pool?

No, this Joy Palace Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Joy Palace Hotel?

Best-rates for the Joy Palace Hotel starts from $30 per night with includes Laundry, Transportation/Shuttle, Business Services, Restaurant, Balcony/Terrace, Accessibility, Wellness Facilities, Entertainment, Barbecue/Outdoor Cooking, Sports/Activities, Spa, Bar, Breakfast, Child Friendly, Internet, Fireplace/Heating, Parking, Pet Friendly, Designated Smoking Area, TV, Security/Safety, Guest Services with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Joy Palace Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Joy Palace Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Joy Palace Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Joy Palace Hotel?

Based on the information reported by the owner or manager, the Joy Palace Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Joy Palace Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Joy Palace Hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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