Krystal Cancun | Resort in Cancun

| 7.8 (1571 Reviews) |  1 Bathroom
Punta Cancun Resort | Krystal Cancun

Resort in Punta Cancun, Cancun

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, 77500, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Eco-friendly toiletriesEco-friendly toiletries
  • Private bathroomPrivate bathroom
  • TowelsTowels
  • ShowerShower
  • ShampooShampoo
  • Toilet paperToilet paper
  • Rainfall showerheadRainfall showerhead
  • SoapSoap
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • HeatingHeating
  • Air conditioning (climate-controlled)Air conditioning (climate-controlled)
  • Connecting rooms availableConnecting rooms available
  • RecyclingRecycling
  • Window screensWindow screens
  • Eco-friendly cleaning products providedEco-friendly cleaning products provided
  • Guidebooks/recommendationsGuidebooks/recommendations
  • Restaurant dining guideRestaurant dining guide
  • Laptop-compatible safeLaptop-compatible safe
  • SoundproofingSoundproofing
  • PhonePhone
  • Iron/ironing boardIron/ironing board
BreakfastBreakfast
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 5 restaurants5 restaurants
  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 390 for adults and MXN 195 for childrenBuffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 390 for adults and MXN 195 for children
  • 24-hour room service24-hour room service
  • Coffee/tea makerCoffee/tea maker
  • Dining tableDining table
  • MinibarMinibar
ParkingParking
  • Free self parking on siteFree self parking on site
  • Free valet parking on siteFree valet parking on site
  • Limited onsite parkingLimited onsite parking
AccessibilityAccessibility
  • ElevatorElevator
  • Elevator door width (inches): 36Elevator door width (inches): 36
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
ActivitiesActivities
  • SnorkelingSnorkeling
  • ParasailingParasailing
  • Scuba divingScuba diving
  • Boat toursBoat tours
  • GolfingGolfing
  • WindsurfingWindsurfing
  • FishingFishing
  • SailingSailing
  • ShoppingShopping
  • Billiards/pool tableBilliards/pool table
  • Children's poolChildren's pool
  • Full-service spaFull-service spa
  • Beach volleyballBeach volleyball
  • Hot tubHot tub
  • Fitness centerFitness center
  • Outdoor poolOutdoor pool
  • SaunaSauna
  • Steam roomSteam room
  • Yoga classesYoga classes
EntertainmentEntertainment
  • Cable channelsCable channels
  • 42-inch LED TV42-inch LED TV
GeneralGeneral
  • Meeting rooms - 5Meeting rooms - 5
  • Gift shop/newsstandGift shop/newsstand
  • Banquet hallBanquet hall
  • Water dispenserWater dispenser
  • ATM/banking servicesATM/banking services
  • ElevatorElevator
  • EnglishEnglish
  • SpanishSpanish
  • Local culture & ecosystem educationLocal culture & ecosystem education
  • At least 80% of food locally-sourcedAt least 80% of food locally-sourced
  • At least 80% organic foodAt least 80% organic food
  • TV in lobbyTV in lobby
  • Water dispenserWater dispenser
  • Vegan dining optionsVegan dining options
  • GamesGames
  • Beach towelsBeach towels
  • No plastic drinking strawsNo plastic drinking straws
  • No plastic soda bottlesNo plastic soda bottles
  • Reusable cups onlyReusable cups only
  • Reusable tableware onlyReusable tableware only
  • Smoke-free propertySmoke-free property
  • No plastic coffee stirrersNo plastic coffee stirrers
  • Vegetarian dining optionsVegetarian dining options
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
Guest ServicesGuest Services
  • In-room child care (surcharge)In-room child care (surcharge)
  • Babysitting (surcharge)Babysitting (surcharge)
  • Children's booksChildren's books
  • Children's poolChildren's pool
  • Outdoor poolOutdoor pool
  • Dining tableDining table
  • Soundproofed roomsSoundproofed rooms
  • Laundry facilitiesLaundry facilities
  • Snack bar/deliSnack bar/deli
  • Free children's clubFree children's club
  • Children's toysChildren's toys
  • Wedding servicesWedding services
  • Multilingual staffMultilingual staff
  • 24-hour front desk24-hour front desk
  • Tour/ticket assistanceTour/ticket assistance
  • Hair salonHair salon
  • Concierge servicesConcierge services
  • Laundry facilitiesLaundry facilities
  • Luggage storageLuggage storage
  • Daily housekeepingDaily housekeeping
  • Dry cleaning serviceDry cleaning service
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
OutdoorsOutdoors
  • Pool umbrellasPool umbrellas
  • Pool sun loungersPool sun loungers
  • Beachfront locationBeachfront location
  • GardenGarden
  • Beach umbrellasBeach umbrellas
  • Vegetable gardenVegetable garden
SpaSpa
  • Body wrapsBody wraps
  • AromatherapyAromatherapy
  • Body scrubsBody scrubs
  • Manicures and pedicuresManicures and pedicures
  • MassagesMassages
  • 2 treatment rooms2 treatment rooms
  • Massage/treatment roomsMassage/treatment rooms
  • FacialsFacials
  • Spa open dailySpa open daily

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18
Check-out
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Child Policy
Children are welcome.
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately mxn 390 for adults and mxn 195 for children late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 005-007-000112/2025 safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Bairo
Jul 17, 2026 01:43:22 AM
Review Score:   10
Summary: 1521 and 1703 . The little cooler for the drinks did not work, other than that it was great!!! I got the breakfast package, good variety. I requested the 2 rooms to be decorated, 1 for love. 1 for a birthday. The decor was also amazing.
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Room Arrangement

Room InfoFacilities
Romantic Room, 1 King Bed, Balcony, Oceanfront
Room Size: 366 square feet m2
1 King Bed
Romantic Room, 1 King Bed, Balcony, Oceanfront

General

Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 366, Wheelchair accessible, Square meters - 34, Ping - 10.29, Balcony or patio, No rollaway/extra beds, Slippers, Free bottled water, No cribs (infant beds), Club level room, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1
Standard Room, 2 Double Beds, City View
Room Size: 344 square feet m2
2 Double Beds
Standard Room, 2 Double Beds, City View

General

Square meters - 32, Rollaway/extra beds (free), Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 344, Ping - 9.67, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, City view, Free cribs/infant beds, Bed count maximum 2
Standard Room, 1 King Bed, City View
Room Size: 344 square feet m2
1 King Bed
Standard Room, 1 King Bed, City View

General

Square meters - 32, No rollaway/extra beds, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 344, Ping - 9.67, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, City view, Free cribs/infant beds
Club Room, 2 Double Beds, Balcony, Ocean View
Room Size: 366 square feet m2
2 Double Beds
Club Room, 2 Double Beds, Balcony, Ocean View

General

Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 366, Wheelchair accessible, Extra bed count 1, Square meters - 34, Free cribs/infant beds, Ping - 10.29, Balcony or patio, Rollaway/extra beds (free), Slippers, Free bottled water, Club level room, Balcony, Ocean view, Bed count minimum 2, Bed count maximum 2
Club Room, 1 King Bed, Balcony, Ocean View
Room Size: 366 square feet m2
1 King Bed
Club Room, 1 King Bed, Balcony, Ocean View

General

Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 366, Wheelchair accessible, Square meters - 34, Free cribs/infant beds, Ping - 10.29, Balcony or patio, No rollaway/extra beds, Slippers, Free bottled water, Club level room, Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1
Family Studio, 1 King Bed with Sofa bed, Ocean View
Room Size: 431 square feet m2
2 King Bed and Double Sofa Bed
Family Studio, 1 King Bed with Sofa bed, Ocean View

General

Number of bedrooms - 1, Microwave, Room and bed type depend on availability check-in, Sofa bed, Wheelchair accessible, Extra bed count 1, Square feet - 431, Free cribs/infant beds, Square meters - 40, No rollaway/extra beds, Slippers, Free bottled water, Ping - 12.11, Club level room, Refrigerator, Ocean view, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Deluxe Room, 2 Double Beds, Balcony, Ocean View
Room Size: 344 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds, Balcony, Ocean View

General

Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 344, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Square meters - 32, Balcony or patio, Rollaway/extra beds (free), Balcony, Ping - 9.67, Ocean view, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 1 King Bed, Balcony, Ocean View
Room Size: 344 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Balcony, Ocean View

General

Square meters - 32, No rollaway/extra beds, Number of bedrooms - 1, Room and bed type depend on availability check-in, Balcony, Square feet - 344, Wheelchair accessible, Bed count minimum 1, Ocean view, Bed count maximum 1, Free cribs/infant beds, Ping - 10

FAQ's

Is this Krystal Cancun pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Krystal Cancun have a swimming pool? 

Yes, this Krystal Cancun has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Krystal Cancun? 

Best-rates for the Krystal Cancun starts from $151 per night with includes Air Conditioner, Parking, Pool, TV, View, Wheelchair Accessible, Ocean View, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Child Friendly, Heating, Hot Tub, Internet, Kitchen, Laundry with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Krystal Cancun a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Krystal Cancun wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Krystal Cancun is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Krystal Cancun? 

Based on the information reported by the owner or manager, the Krystal Cancun indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Krystal Cancun? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Krystal Cancun are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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