Xcaret Rentals Mexico Quintana Roo Playa del Carmen Xcaret

Terasu Riviera Maya Hotel & Spa, en Xcaret | Hotel in Playa del Carmen

| 9.4 (135 Reviews) |  1 Bathroom
Xcaret Hotel | Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel in Xcaret, Playa del Carmen

Hotel with free breakfast, a quick walk to Xenses Park
Along with an outdoor pool, this hotel has a restaurant and coffee/tea in a common area. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, free use of bicycles, and concierge services.
Change of towels is available on request.
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Km 283 access 1 Xcaret Fracc 1, lote 13, Playa del Carmen, 77720, Mexico

Amenities

Air Conditioner
Pool
Designated Smoking Area
TV
View
Ocean View
Balcony/Terrace
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Rainfall showerhead
  • Shower
  • Hair dryer
  • Soap
  • Toilet paper
  • Shampoo
  • Free toiletries
  • Towels
Bedroom
  • Premium bedding
  • Blackout drapes/curtains
  • Bed sheets
  • Down comforter
  • Air conditioning
  • Laptop-friendly workspace
  • Iron/ironing board
  • Window screens
  • Desk
  • Safe
  • LED light bulbs
Breakfast
  • Free continental breakfast available daily 7:30 AM–10:30 AM
  • Hosted evening meal available daily for a fee of MXN 0.0
  • Coffee/tea in common area(s)
  • 1 restaurant
  • Espresso maker
  • Minibar
  • Microwave
Parking
  • Airport shuttle on request
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free offsite parking within 3 ft
Accessibility
  • Smooth flooring in room
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
Activities
  • Hiking/biking trails
  • Theme parks
  • Free bicycle rentals
  • Outdoor pool
  • Spa services
  • Yoga classes
Entertainment
  • 52-inch Smart TV
  • Digital channels
  • Netflix
  • Streaming services
General
  • Water dispenser
  • English
  • Spanish
  • At least 80% lighting from LEDs
  • Designated smoking areas
  • At least 80% organic food
  • Mosquito nets
  • At least 80% of food locally-sourced
  • Beach towels
  • Vegetarian dining options
  • Water dispenser
Guest Services
  • Outdoor pool
  • Microwave
  • Daily housekeeping
  • Front desk (limited hours)
  • Concierge services
  • Change of towels (on request)
  • Porter/bellhop
  • Change of bedsheets (on request)
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Garden
  • Outdoor furniture
  • Balcony
Spa
  • Massages

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome.
Payment Policy
Airport shuttle fee: mxn 2300 per vehicle (roundtrip, maximum occupancy 4) airport shuttle fee per child: mxn 2300 (roundtrip), (up to 17 years old) hosted evening meal: mxn 0.0 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Stacie
Apr 13, 2025 02:59:42 AM
Review Score:   8
Summary: The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
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Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed, Balcony
Room Size: 312 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Balcony

General

Number of living rooms 0, Ping - 9, Number of bedrooms - 1, Square meters - 29, Square feet - 312, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 1, Bed count maximum 1
Superior Suite, 1 King Bed with Sofa bed, Balcony
Room Size: 495 square feet m2
2 King Bed and Double Sofa Bed
Superior Suite, 1 King Bed with Sofa bed, Balcony

General

Number of bedrooms - 1, Square feet - 495, Sofa bed, Ping - 14, Square meters - 46, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 2, Bed count maximum 2
Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View
Room Size: 667 square feet m2
2 Queen Bed and Double Sofa Bed
Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

General

Square feet - 667, Number of bedrooms - 1, Sofa bed, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 1, Ping - 19, Square meters - 62, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 2, Bed count maximum 2
Luxury Villa, Multiple Bedrooms, Private Pool
Room Size: 10226 square feet m2
12 King Beds, Queen Beds and Queen Sofa Beds
Luxury Villa, Multiple Bedrooms, Private Pool

General

Square meters - 950, Number of bathrooms - 9, Sofa bed, Bed count minimum 12, Extra bed count 1, Number of living rooms 1, Bed count maximum 12, Private pool, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Square feet - 10226, Garden view, Ping - 287, Number of bedrooms - 9
Elite Room, 1 King Bed, Balcony, Tower
Room Size: 312 square feet m2
1 King Bed
Elite Room, 1 King Bed, Balcony, Tower

General

Number of living rooms 0, Ping - 9, Number of bedrooms - 1, Square meters - 29, Square feet - 312, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, No cribs (infant beds), Garden view, Balcony, Bed count minimum 1, Bed count maximum 1
Elite Room, 1 Queen Bed, Balcony, Tower
Room Size: 291 square feet m2
1 Queen Bed
Elite Room, 1 Queen Bed, Balcony, Tower

General

Ping - 8, Number of living rooms 0, Number of bedrooms - 1, Square meters - 27, Number of bathrooms - 1, Private bathroom, Pool view, No rollaway/extra beds, Square feet - 291, No cribs (infant beds), Garden view, Balcony, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $187 per night with includes Balcony/Terrace, Wellness Facilities, Restaurant, Toiletries, Designated Smoking Area, Bedding/Linens, Entertainment, Internet, Air Conditioner, Pool, Bar, Child Friendly, Laundry, TV, View, Ocean View, Spa, Guest Services, Breakfast, Kitchen with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Xcaret hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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