The Old Custom House | Hotel in Padstow

| 8.6 (1310 Reviews) |   Pet Friendly  7 Bathrooms  15 Guests
Treator Hotel | The Old Custom House

Hotel in Treator, Padstow

Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbor. Fresh, local fish and seafood are served in the stylish restaurant. With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbor or the estuary. Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients. The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory. Padstow’s bustling center is less than 5 minutes’ walk away. Please note, photographs are only a representation. Our rooms are just as unique as the buildings and locations they’re in. You may find that your room differs in style, but you can be sure of a warm welcome, comfy bed, and delicious dishes when you stay with

The Old Custom House is located in Padstow.

This 18 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pet Friendly, Fireplace/Heating, Restaurant, and several others. This is a 4 star rated property and has over 1310 reviews with the average score of 8.6 . Coming to Padstow and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 18 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Padstow. These details are authentic, as they are provided by our partner, booking.com.

This The Old Custom House in Padstow is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Old Custom House”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more
 
South Quay, , Padstow, PL28 8BL, United Kingdom

Amenities

Pet Friendly
Security/Safety
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Special diet meals (on request)
  • Wine/Champagne
  • Kids' meals
  • Bar
General
  • Non-smoking rooms
  • Heating
  • Smoke-free property
  • Adults only
Guest Services
  • Hair/Beauty salon
  • Pet bowls
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Security/Safety
  • Security alarm
  • CCTV in common areas
  • Key access
  • CCTV outside property
  • Fire extinguishers
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Cashless payment available
  • Physical distancing rules followed

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Please note the lead guest must be 18 years and older, you must show a valid photo id upon check-in, kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary, there is scaffolding outside some of the value and double rooms until 18th march 2024.bar is closed from 2025-12-25 until 2025-12-25

Reviews

Value for money:
8.29
Location:
9.74
Staff:
9.19
Facilities:
8.56
Comfort:
8.94
Cleanliness:
8.9
Ciara
Aug 29, 2025 07:00:00 AM
Review Score:   5
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Room was nice but very warm. Breakfast was lovely and location was good however parking nearby very difficult.
Negative: Accessibility is poor and parking nearby is difficult. Staff were lovely though.
Summary: Nice but costly for what it is
See All Reviews

Room Arrangement

Room Info Facilities
Double Room
Room Type: Double
Room Size: 16 m2
1 Full bed(s) Bed
Double Room

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Bathtub or shower, Shower, Toilet, Towels, Body soap, Toilet paper, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

General

Heating, Carpeted, Ironing facilities, Key access, Private entrance

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens

Room Amenities

Non-feather pillow, Hypoallergenic pillow
Double Room with Town View
Room Type: Double
Room Size: 16 m2
1 Full bed(s) Bed
Double Room with Town View

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Bathtub or shower, Shower, Toilet, Towels, Body soap, Toilet paper, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

General

Heating, Carpeted, Ironing facilities, Key access, Private entrance

View

Sea view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens

Room Amenities

Non-feather pillow, Hypoallergenic pillow
Twin Room with Sea View
Room Type: Twin
Room Size: 16 m2
2 Twin bed(s) Bed
Twin Room with Sea View

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Bathtub or shower, Shower, Toilet, Towels, Body soap, Toilet paper, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

General

Heating, Carpeted, Ironing facilities, Key access, Private entrance

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens

Room Amenities

Non-feather pillow, Hypoallergenic pillow
Twin Room
Room Type: Twin
Room Size: 16 m2
2 Twin bed(s) Bed
Twin Room

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Bathtub or shower, Shower, Toilet, Towels, Body soap, Toilet paper, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

General

Heating, Carpeted, Ironing facilities, Key access, Private entrance

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens

Room Amenities

Non-feather pillow, Hypoallergenic pillow
Standard Double Room
Room Type: Double
Room Size: 15 m2
1 Full bed(s) Bed
Standard Double Room

Food & Drink

Tea/Coffee maker

Bathroom

Private bathroom, Bathtub or shower, Shower, Toilet, Towels, Body soap, Toilet paper, Shampoo, Conditioner, Free toiletries, Hairdryer

Media & Technology

TV, Satellite channels, Flat-screen TV

General

Heating, Carpeted, Ironing facilities, Key access, Private entrance

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Linens

Room Amenities

Non-feather pillow, Hypoallergenic pillow
Two-Bedroom Apartment
Room Type: Apartment
Room Size: 40 m2
1 Full bed(s) Bed
1 Twin bed(s) Bed
1 King bed(s) Bed
Two-Bedroom Apartment

Bathroom

Private bathroom, Shower, Toilet, Towels, Toilet paper, Hairdryer

Media & Technology

CD player, Flat-screen TV, Radio, Game console - Xbox 360, DVD player

Kitchen

Washing machine, Oven, Wine glasses, Electric kettle, Kitchen, Stovetop, Dishwasher, Dryer, Refrigerator

Bedroom

Linens, Wardrobe or closet

View

Sea view

Room Amenities

Non-feather pillow, Hypoallergenic pillow

General

Key access

FAQ's

Is this The Old Custom House pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Old Custom House?

Check-in time for The Old Custom House starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Old Custom House have a swimming pool?

No, this The Old Custom House does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Old Custom House?

Best-rates for the The Old Custom House starts from $219 per night with includes Security/Safety, Wellness Facilities, Bar, Guest Services, Pet Friendly, Fireplace/Heating, Restaurant, Entertainment, Child Friendly, Internet with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Old Custom House a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Old Custom House wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Old Custom House has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Old Custom House?

Based on the information reported by the owner or manager, the The Old Custom House indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Old Custom House?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Old Custom House are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

People Also Ask

Check Hotel Availability
Nightly rates from:
ZA R3,858
You will be redirected to  
Hot Deal - It has been viewed 120 times today
Not the right fit? Check out our other properties in Treator
|
8.6 (1310 Reviews)
Hotel
  • Pet Friendly
  • Security/Safety
  • Wellness Facilities
|
9.6 (44 Reviews)
Hotel
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
|
8.6 (374 Reviews)
Hotel
  • Parking
  • View
  • Wheelchair Accessible
|
10.0 (25 Reviews)
Bed & Breakfast
  • Parking
  • TV
  • Security/Safety
|
10.0 (3 Reviews)
Apartment
  • TV
  • Security/Safety
  • Fireplace/Heating
8.3 (6 Reviews)
Hotel
  • Parking
  • Security/Safety
  • EV Charge Station
|
10.0 (1 Review)
Cottage
  • Parking
  • Balcony/Terrace
  • Security/Safety
7.0 (562 Reviews)
Hotel
  • Pet Friendly
  • View
  • Balcony/Terrace
|
New
Cottage
  • Parking
  • Security/Safety
  • Sports/Activities
10.0 (2 Reviews)
Apartment
  • Parking
  • Accessibility
  • Security/Safety