Casa Malca | Hotel in Tulum

| 9.2 (439 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Hotel | Casa Malca

Hotel in Zona Hotelera, Tulum

Luxury hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, Mexico

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Rainfall showerhead
  • Toilet paper
  • Hair dryer
  • Private bathroom
  • Soap
  • Designer toiletries
  • Shampoo
  • Towels
  • Bathrobes
Bedroom
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Free cribs/infant beds
  • Air conditioning
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Day bed
  • Bed sheets
  • Safe
  • In-room massage
  • Separate sitting area
  • Turndown service
  • Individually furnished
  • Guidebooks/recommendations
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Local maps
  • Electrical adapters/chargers
  • Mobile key entry
  • Individually decorated
  • Slippers
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Soundproofing
Breakfast
  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 24-hour room service
  • 2 restaurants
  • Coffee/tea in common area(s)
  • 1 bar
  • Free daily reception
  • Minibar
  • Espresso maker
  • Local meal delivery service
  • Champagne service
  • Free bottled water
Parking
  • Onsite parking includes off-street options
  • Airport shuttle on request
  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Transfer shower
  • Area rugs in room
  • Area rugs in public areas
  • Hand-held showerhead
  • Accessible airport shuttle
  • This property does not have elevators
  • Fixed shower seat
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchairs available on site
  • Smooth flooring in room
  • Hardwood flooring in public areas
  • 1 stairs to reach property
  • Magnifying mirror
Activities
  • Theme parks
  • Motor boating
  • Health/beauty spa
  • Sailing
  • Snorkeling
  • Kayaking
  • Scuba diving
  • Ecotours
  • Water skiing
  • Windsurfing
  • Surf lessons
  • Fishing
  • Scooter/moped rentals
  • Boat tours
  • Swimming
  • Hiking/biking trails
  • Surfing/body boarding
  • Free beach club
  • Bike parking
  • Beach volleyball
  • Billiards/pool table
  • Private picnics
  • Hot tub
  • Outdoor padel court
  • Yoga classes
  • Playground
  • Children's pool
  • Beach yoga
  • Free bicycle rentals
  • Lifeguards on site
  • Sauna
  • Bike storage
  • Steam room
  • Art gallery
  • Outdoor pool
  • Winery release events
  • Indoor pool
  • Bicycle tour information
  • Full-service spa
  • Fitness center
  • Volleyball
Entertainment
  • MP3 dock
General
  • Coworking space
  • Conference center (1292 square feet of space)
  • Business center
  • Meeting rooms - 3
  • Front-desk safe
  • Library
  • Reception hall
  • Ballroom
  • Banquet hall
  • French
  • Spanish
  • English
  • Beach towels
  • Designated smoking areas
  • Games
  • Romance packages available
  • Shared microwave
  • Music library
  • Communal living room
  • Books
  • Couples dining
Guest Services
  • Children's pool
  • Fence around the pool
  • Outdoor pool
  • Beach toys
  • Indoor pool
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Children's games
  • Playground
  • Laundry facilities
  • Soundproofed rooms
  • Luggage storage
  • Multilingual staff
  • Concierge services
  • Porter/bellhop
  • Daily housekeeping
  • Dry cleaning service
  • Change of bedsheets (on request)
  • Wedding services
  • Tour/ticket assistance
  • Change of towels (on request)
  • Laundry facilities
  • 24-hour front desk
  • Turndown service
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Beachfront location
  • Lifeguards on site
  • Terrace
  • Free beach cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Nature reserve
  • Free pool cabanas
  • Garden
  • Yard
  • Furnished balcony or patio
Spa
  • 3 treatment rooms
  • Body wraps
  • Spa open daily
  • Couples treatment room(s)
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Facials
  • Body scrubs
  • Massage/treatment rooms
  • Aromatherapy
  • Sauna
  • Body treatments
  • Massage - on the beach
  • Massage - sports
  • Massage - hot stone
  • Steam room
  • Massage - Swedish
  • Massage - deep-tissue

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Luz
Nov 10, 2025 12:13:41 AM
Review Score:   10
Summary: Amazing facilities. Everyone was so nice and hepful. Amazing good and service. Thr beachfront from here is so peaceful.
See All Reviews

Room Arrangement

Room Info Facilities
Suite, Beachfront (Master)
Room Size: 1076 square feet m2
1 King Bed
Suite, Beachfront (Master)

General

Square feet - 1076, Number of living rooms 0, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Beachfront

General

Square feet - 646, Number of living rooms 0, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village)
Room Size: 753 square feet m2
2 King Bed and Queen Bed
Family Suite, 2 Bathrooms, Garden View (Village)

General

Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Garden View

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
Room Size: 1292 square feet m2
1 King Bed
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

General

Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this Casa Malca pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca?

Best-rates for the Casa Malca starts from $797 per night with includes View, Ocean View, Balcony/Terrace, Business Services, Sports/Activities, Bedding/Linens, Air Conditioner, Parking, Wellness Facilities, Spa, Guest Services, Laundry, Pet Friendly, Accessibility, Restaurant, Toiletries, Internet, Bar, Entertainment, Breakfast, Child Friendly, Hot Tub, Kitchen, Pool, Designated Smoking Area with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca?

Based on the information reported by the owner or manager, details for the cancellation policy for the Casa Malca are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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