Casa Malca | Hotel in Tulum

| 9.2 (451 Reviews) | Pet Friendly 1 Bathroom

Hotel in Zona Hotelera, Tulum

Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, Mexico

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Shower

Shampoo

Rainfall showerhead

Soap

Bathrobes

Private bathroom

Designer toiletries

Toilet paper

Towels

Bedroom

Premium bedding

Down comforter

Egyptian cotton sheets

Blackout drapes/curtains

Bed sheets

Free cribs/infant beds

Day bed

Hypo-allergenic bedding

Pillow-top mattress

Air conditioning

Restaurant dining guide

Mobile key entry

Laptop-friendly workspace

Safe

Guidebooks/recommendations

Separate sitting area

Desk

In-room massage

Iron/ironing board (on request)

Local maps

Individually furnished

Turndown service

Desk chair

Slippers

Soundproofing

Individually decorated

Electrical adapters/chargers

Breakfast

Free cooked-to-order breakfast available daily 8 AM–11 AM

Coffee/tea in common area(s)

1 bar

2 restaurants

24-hour room service

Free daily reception

Free bottled water

Local meal delivery service

Espresso maker

Minibar

Champagne service

Parking

Airport shuttle on request

24-hour roundtrip airport shuttle (surcharge)

Free secured, uncovered self parking on site

Onsite parking includes off-street options

Accessibility

Hardwood flooring in public areas

Area rugs in room

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Area rugs in public areas

Well-lit path to entrance

Transfer shower

Wheelchairs available on site

Magnifying mirror

Accessible airport shuttle

Fixed shower seat

Smooth flooring in room

Hand-held showerhead

1 stairs to reach property

Activities

Boat tours

Fishing

Surf lessons

Water skiing

Motor boating

Scuba diving

Surfing/body boarding

Scooter/moped rentals

Windsurfing

Sailing

Swimming

Theme parks

Hiking/biking trails

Health/beauty spa

Kayaking

Snorkeling

Ecotours

Bicycle tour information

Art gallery

Sauna

Volleyball

Children's pool

Outdoor pool

Private picnics

Bike parking

Bike storage

Fitness center

Beach volleyball

Yoga classes

Outdoor padel court

Beach yoga

Full-service spa

Playground

Free beach club

Hot tub

Steam room

Winery release events

Billiards/pool table

Lifeguards on site

Free bicycle rentals

Indoor pool

Entertainment

MP3 dock

General

Business center

Conference center (1292 square feet of space)

Meeting rooms - 3

Coworking space

Banquet hall

Front-desk safe

Ballroom

Reception hall

Library

Spanish

English

French

Games

Romance packages available

Communal living room

Music library

Beach towels

Designated smoking areas

Shared microwave

Couples dining

Books

Guest Services

Children's pool

Outdoor pool

Soundproofed rooms

Children's games

In-room child care (surcharge)

Beach toys

Free cribs/infant beds

Playground

Laundry facilities

Fence around the pool

Indoor pool

24-hour front desk

Daily housekeeping

Concierge services

Luggage storage

Multilingual staff

Change of bedsheets (on request)

Tour/ticket assistance

Dry cleaning service

Laundry facilities

Change of towels (on request)

Porter/bellhop

Turndown service

Wedding services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Free pool cabanas

Outdoor entertainment area

Lifeguards on site

Terrace

Outdoor furniture

Free beach cabanas

Garden

Nature reserve

Beachfront location

Yard

Furnished balcony or patio

Spa

Body wraps

Massage - on the beach

Aromatherapy

Sauna

Massage - Swedish

Facials

Massage - hot stone

Body scrubs

Outdoor treatment areas

Massage - sports

Hydrotherapy

3 treatment rooms

Couples treatment room(s)

Massage/treatment rooms

Steam room

Hot tub

Massage - deep-tissue

Body treatments

Spa open daily

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

richard

Jan 27, 2026 05:32:38 AM

Review Score: 8

Summary: Staff was great, the hotel was not too crowded so it was enjoyable.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, Beachfront (Master) Room Size: 1076 square feet m² 1 King Bed	General Square feet - 1076, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village) Room Size: 753 square feet m² 2 King Bed and Queen Bed	General Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth) Room Size: 1292 square feet m² 1 King Bed	General Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this Casa Malca pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca?

Best-rates for the Casa Malca starts from $580 per night with includes Pool, Wellness Facilities, Kitchen, Laundry, Parking, Designated Smoking Area, Balcony/Terrace, Business Services, Sports/Activities, Restaurant, Toiletries, Guest Services, Air Conditioner, View, Ocean View, Accessibility, Bedding/Linens, Spa, Bar, Breakfast, Pet Friendly, Entertainment, Child Friendly, Hot Tub, Internet with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca?

Based on the information reported by the owner or manager, details for the cancellation policy for the Casa Malca are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

R9,560