Casa Malca | Hotel in Tulum

| 9.2 (453 Reviews) | Pet Friendly 1 Bathroom

Hotel in Zona Hotelera, Tulum

Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, Mexico

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Shampoo

Towels

Rainfall showerhead

Toilet paper

Private bathroom

Bathrobes

Designer toiletries

Shower

Soap

Bedroom

Air conditioning

Free cribs/infant beds

Hypo-allergenic bedding

Premium bedding

Pillow-top mattress

Egyptian cotton sheets

Blackout drapes/curtains

Down comforter

Day bed

Bed sheets

Local maps

Individually furnished

Desk chair

Laptop-friendly workspace

Iron/ironing board (on request)

Safe

Turndown service

Electrical adapters/chargers

Guidebooks/recommendations

In-room massage

Soundproofing

Mobile key entry

Restaurant dining guide

Individually decorated

Separate sitting area

Desk

Slippers

Breakfast

24-hour room service

2 restaurants

Coffee/tea in common area(s)

Free cooked-to-order breakfast available daily 8 AM–11 AM

Free daily reception

1 bar

Free bottled water

Champagne service

Espresso maker

Minibar

Local meal delivery service

Parking

Airport shuttle on request

Onsite parking includes off-street options

Free secured, uncovered self parking on site

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Transfer shower

1 stairs to reach property

Accessible airport shuttle

Hardwood flooring in public areas

Well-lit path to entrance

This property does not have elevators

Fixed shower seat

Area rugs in public areas

Magnifying mirror

Wheelchairs available on site

Area rugs in room

Smooth flooring in room

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hand-held showerhead

Activities

Scuba diving

Snorkeling

Surf lessons

Motor boating

Windsurfing

Water skiing

Fishing

Sailing

Scooter/moped rentals

Boat tours

Swimming

Surfing/body boarding

Hiking/biking trails

Ecotours

Theme parks

Health/beauty spa

Kayaking

Outdoor padel court

Bike storage

Beach yoga

Playground

Sauna

Hot tub

Bicycle tour information

Free beach club

Beach volleyball

Free bicycle rentals

Outdoor pool

Bike parking

Art gallery

Yoga classes

Winery release events

Private picnics

Fitness center

Volleyball

Lifeguards on site

Steam room

Indoor pool

Children's pool

Full-service spa

Billiards/pool table

Entertainment

MP3 dock

General

Coworking space

Conference center (1292 square feet of space)

Meeting rooms - 3

Business center

Ballroom

Front-desk safe

Banquet hall

Reception hall

Library

French

Spanish

English

Communal living room

Games

Romance packages available

Shared microwave

Beach towels

Couples dining

Books

Music library

Designated smoking areas

Guest Services

Beach toys

Free cribs/infant beds

In-room child care (surcharge)

Outdoor pool

Laundry facilities

Fence around the pool

Indoor pool

Children's games

Soundproofed rooms

Children's pool

Playground

Change of towels (on request)

24-hour front desk

Multilingual staff

Tour/ticket assistance

Wedding services

Luggage storage

Laundry facilities

Concierge services

Change of bedsheets (on request)

Daily housekeeping

Porter/bellhop

Dry cleaning service

Turndown service

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Outdoor entertainment area

Lifeguards on site

Beachfront location

Free beach cabanas

Free pool cabanas

Garden

Outdoor furniture

Terrace

Nature reserve

Furnished balcony or patio

Yard

Spa

Aromatherapy

Sauna

Hot tub

Massage - on the beach

Spa open daily

Couples treatment room(s)

Facials

Outdoor treatment areas

Massage - hot stone

Body scrubs

Steam room

Massage - Swedish

3 treatment rooms

Body treatments

Massage - sports

Hydrotherapy

Massage - deep-tissue

Body wraps

Massage/treatment rooms

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

richard

Jan 27, 2026 05:32:38 AM

Review Score: 8

Summary: Staff was great, the hotel was not too crowded so it was enjoyable.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, Beachfront (Master) Room Size: 1076 square feet m² 1 King Bed	General Square feet - 1076, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village) Room Size: 753 square feet m² 2 King Bed and Queen Bed	General Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth) Room Size: 1292 square feet m² 1 King Bed	General Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this Casa Malca pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca?

Best-rates for the Casa Malca starts from $465 per night with includes Ocean View, Wellness Facilities, Spa, Entertainment, Child Friendly, Parking, Pool, View, Bedding/Linens, Restaurant, Bar, Toiletries, Hot Tub, Balcony/Terrace, Accessibility, Business Services, Guest Services, Breakfast, Laundry, Sports/Activities, Internet, Kitchen, Air Conditioner, Pet Friendly, Designated Smoking Area with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca?

Based on the information reported by the owner or manager, details for the cancellation policy for the Casa Malca are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

R7,536