Hotel Serrano | Hotel in Madrid

| 8.6 (2819 Reviews) |  3 Bathrooms  6 Guests
Castellana Hotel | Hotel Serrano

Hotel in Castellana, Madrid

Located in the Salamanca district of Madrid, Hotel Serrano is 1312 feet from Rubén Darío Metro Station. The stylish rooms include a flat-screen TV and air conditioning or heating in rooms depending on weather conditions. Hotel Serrano is next to the city’s fashionable shops on Ortega y Gasset Street. It is a 15-minute walk to Plaza Cibeles and the Retiro Park. The hotel is well-connected with the center by bus. A buffet breakfast is served in the hotel’s breakfast room and room service is available for an additional charge. There is also a bar and staff at the 24-hour reception can recommend nearby restaurants.

Hotel Serrano is located in Madrid.

This 34 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, TV, Accessibility, and several others. This is a 4 star rated property and has over 2819 reviews with the average score of 8.6 . Coming to Madrid and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 34 Bedrooms Hotel if you want to learn more about this Hotala.co.za place in Madrid. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Serrano in Madrid is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Serrano”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Marques de Villamejor 8, Madrid, 28006, Spain

Amenities

Air Conditioner
Parking
TV
Accessibility
Transportation/Shuttle
Security/Safety
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Coffee house on site
  • Bar
Parking
  • Parking
General
  • Safe
  • Wifi in all areas
  • Smoke-free property
  • Air conditioning
  • Heating
  • Elevator
Guest Services
  • Room service
  • Fax/Photocopying
  • Tour desk
  • Laundry
  • Shared lounge/TV area
  • Dry cleaning
  • Ironing service
  • 24-hour front desk
  • Baggage storage
  • Concierge
  • Car rental
  • Daily housekeeping
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Security/Safety
  • CCTV in common areas
  • Key card access
  • Fire extinguishers
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
  • Physical distancing rules followed

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.36
Location:
9.46
Staff:
9.25
Facilities:
8.37
Comfort:
8.86
Cleanliness:
8.85
Maria
Jan 9, 2026 08:00:00 AM
Review Score:   9
Colombia
Reviewer Type: Solo Traveller
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Single Room
Room Type: Single
Room Size: 14 m2
1 Twin bed(s) Bed
Single Room

Food & Drink

Minibar

Bathroom

Toilet, Towels, Bidet, Shower, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Walk-in shower, Hairdryer, Body soap, Shower cap, Private bathroom, Shampoo

General

Soundproof, Safe, Smoke Alarm, Key card access, Trash cans, Air conditioning, Heating, Hardwood or parquet floors

Media & Technology

TV, Satellite channels, Flat-screen TV, Telephone

Living Area

Desk

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Raised toilet

Room Amenities

Socket near the bed, Non-feather pillow, Hypoallergenic pillow

View

Inner courtyard view

Layout

Window

Safety features

Air purifiers
Double or Twin Room
Room Type: Twin/Double
Room Size: 18 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Double or Twin Room

Food & Drink

Minibar

Bathroom

Toilet, Towels, Bidet, Shower, Bathtub, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Hairdryer, Body soap, Shower cap, Private bathroom, Shampoo

General

Soundproof, Safe, Smoke Alarm, Key card access, Trash cans, Air conditioning, Heating, Hardwood or parquet floors

Media & Technology

TV, Satellite channels, Flat-screen TV, Telephone

Living Area

Desk

Services

Wake-up service

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Raised toilet

Room Amenities

Socket near the bed, Non-feather pillow, Hypoallergenic pillow

Layout

Window

Safety features

Air purifiers
Double Room with Lounge
Room Type: Twin/Double
Room Size: 23 m2
1 Full bed(s) Bed
Double Room with Lounge

Food & Drink

Minibar

Bathroom

Toilet, Towels, Bidet, Shower, Bathtub, Free toiletries, Bathtub or shower, Toothbrush, Toilet paper, Hairdryer, Body soap, Shower cap, Private bathroom, Shampoo

General

Soundproof, Safe, Smoke Alarm, Key card access, Trash cans, Air conditioning, Heating, Hardwood or parquet floors

Media & Technology

TV, Satellite channels, Flat-screen TV, Telephone

Outdoors

Balcony, Terrace

Living Area

Desk, Sitting area, Sofa

View

City view, View, Quiet street view

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator, Raised toilet

Room Amenities

Socket near the bed, Hypoallergenic pillow

Layout

Window

Safety features

Air purifiers

FAQ's

Is this Hotel Serrano pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Serrano?

Check-in time for Hotel Serrano starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Serrano have a swimming pool?

No, this Hotel Serrano does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Serrano?

Best-rates for the Hotel Serrano starts from $92 per night with includes Guest Services, Internet, Laundry, Security/Safety, Child Friendly, Air Conditioner, TV, Accessibility, Transportation/Shuttle, Bar, Parking, Fireplace/Heating, Entertainment, Breakfast, Restaurant with all other facilities. Hotala.co.za matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel Serrano a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Serrano wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Serrano has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Serrano?

Based on the information reported by the owner or manager, the Hotel Serrano indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Serrano?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Serrano are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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